Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzThis Floating Hotel Boasts 100% Perfect Guest Reviews  ThrillistJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceWater authority criticized for alleged disrespect toward customers  Meadville TribuneNTTA customer service, Tarrant County district clerk spar over mistaken charge  The Dallas Morning News24 customer experience misconceptions debunked  MarTechHow did customer service get so bad?  Financial Times


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